Bonus disappear

Bonuses are a fantastic way to enhance your gaming experience at online casinos. They can boost your bankroll, provide free spins, or offer other exciting rewards. However, it can be frustrating when bonuses suddenly disappear. In this article, we will explore several common scenarios that may lead to your bonuses disappearing and help you understand why this happens.

Bonus expired

One of the most common reasons for bonuses disappearing is their expiration. Online casinos typically impose a time limit for wagering requirements. This means that you must use and wager your bonus within a specified timeframe, in case of Onedun it's time is usually 7 days but may depend on bonus. If you fail to meet the wagering requirements within this period, the bonus and any associated winnings may expire and disappear from your account.

Currency change

Changing your account currency can have unintended consequences on your bonuses. At Onedun, if you switch your account's currency, all your existing bonuses may be canceled. This is because bonuses are tied to specific currencies, and changing the currency could lead to discrepancies or misuse of the bonuses. You will see a notification pop-up about that during the currency change.

Low bonus balance

Sometimes, bonuses may automatically disappear if your bonus balance drops below a certain threshold, usually a very low amount like 0.10 EUR or equivalents in other currencies. This is done to prevent unused or negligible bonus amounts from cluttering your account.

Cancelling Part of a Combined Bonus

In some cases, you might receive a combined bonus that includes both a percentage of your deposit and free spins. It's important to note that if you decide to cancel any part of this bonus, the entire bonus package may be canceled. This is a common policy to maintain consistency in bonus management.

What to Do If Your Bonus Disappears

If you find that your bonus has disappeared and you believe it was removed in error or due to a misunderstanding, follow these steps:

1. Contact Customer Support: Reach out to the customer support team of Onedun Casino. Explain the situation and provide as much detail as possible, including the type of bonus, the amount, and any relevant dates.
2. Read Terms and Conditions: Review the terms and conditions associated with the bonus. It's possible that the disappearance is due to a policy outlined in the terms. Understanding these policies can help you prevent future issues.
3. Be Mindful of Bonus Rules: Going forward, make sure to read and understand the rules and requirements of any bonuses you receive. This will help you avoid unintentional actions that may lead to bonus cancellations.
   
   *If you have any questions or need clarification, don't hesitate to reach out to our qualified support team, who will assist you in understanding your concerns. You can contact our support team via email - support@onedun.com, or via live chat.