Help CenterWithdrawing your winnings from an online casino is an exciting moment, but sometimes, users encounter issues when trying to create a withdrawal request. In this article, we'll explore the three main reasons why you might face difficulties in initiating a withdrawal and provide solutions to overcome these challenges.
Unwagered Deposit
One of the common reasons you may be unable to create a withdrawal request is if you have not met the wagering requirement on your initial deposit.
At Onedun Casino we require players to wager their deposited amount at least three times (usually denoted as "x3 wager") before they can request a withdrawal due to Anti Money Laundering policy. To resolve this issue, you need to engage in gameplay and place bets using your deposited funds until the wagering requirement is met. For example, if you make a deposit of $20, you need to place bets of $60 before requesting a withdrawal.
Funds on Bonus Balance
If you have money in your bonus balance, you might find it impossible to withdraw these funds. This is because bonus funds are subject to certain restrictions until bonus wager requirements are met. If you have a bonus balance, continue playing using these funds. As you meet the wagering requirements associated with the bonus, the money will gradually transfer to your real balance.
Familiarize yourself with the terms and conditions of the bonus you received. Ensure you understand the wagering requirements and other rules associated with it.
Regularly check your account balance to see if any bonus funds have moved to your real balance. Once they are in the real balance, you can create a withdrawal request for those funds.
Minimal Withdrawal amount
Onedun Casino has a minimum withdrawal amount, which means you cannot request a withdrawal if your account balance is below a certain threshold. The minimum withdrawal amount from the gaming account per transaction is 40 USD / 40 EUR / 60 NZD / 40 CHF / 60 AUD / 400 NOK / 60 CAD / 200 PLN / 400 SEK or equivalents in other currencies considering the latest currency rate.
In order to resolve this issue, continue playing games and accumulating winnings until your account balance exceeds the minimum withdrawal amount. Be mindful of the games you choose to play and their potential payouts. Keep an eye on your account balance to know when it reaches or surpasses the required minimum for withdrawal.
Once your account balance meets or exceeds the minimum withdrawal amount, you can initiate a withdrawal request through the casino's withdrawal process.
*If you've double-checked everything and still can't create a withdrawal request, please take a screenshot of the issue and reach out to our support team via chat or email. We're committed to resolving your issue swiftly and effectively. Your satisfaction is our priority, and we'll go above and beyond to assist you! You can contact our support team via email - support@onedun.com, or via live chat.